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Notes/Domino 8 Forum

Notes/Domino 8 Forum
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Delay in previewing smtp e-mails

I wasn't able to get thru on the call but here's the issue that my users are running into.

We have about 10 users on the 8x pilot group. They're using 801 standard multi-user client / template / server. Some users have complained of a delay of upwards of 15-30 seconds when opening an external e-mail in the preview or in a full window. The delay do not occur with all external e-mails. . Internal e-mails are fine as well. Viewing the same e-mail using the basic client or when using dwa7 template also results in no delay. Problematic e-mails tend to contain some html text but no graphics.

I've a PMR # 54508,999 open with support but troubleshooting the issue have not produced any positive results so far. We've ruled out anti-virus, template, mailbox, server version, hardware as the culprit and now we need to look at debugging the standard client using process monitor or some other built-in notes tool / logging method etc..

This issue is currently a show stopper for us and might even push management towards Exchange / Outlook migration if this doesn't get resolved soon and we push out the 801 client to our user base.

Any assistance will be greatly appreciated.


Feedback response number WEBB7CVKWZ created by ~Samuel Asaveluskilen on 03/19/2008

Invitation to Notes 8.0.1 Client F... (~Sean Quetnulit... 11.Mar.08)
. . Technotes on Notes 8.0.1 and Domino... (~Gus Umveluchek... 18.Mar.08)
. . . . Widgets Training (~Wendy Bubfoopu... 20.Mar.08)
. . Disclosure Statement (~Julia Fezvelub... 19.Mar.08)
. . Hiding Sametime Unyte option (~Elizabeth Rere... 19.Mar.08)
. . want to hear ... (~Hal Reresakony... 19.Mar.08)
. . Questions: Web access contacts not ... (~Isaac Quetnute... 19.Mar.08)
. . . . Please allow full control of printi... (~Isaac Quetnute... 19.Mar.08)
. . . . . . Bring the 'Calendar Print' features... (~Bill Frofreepl... 19.Mar.08)
. . Recent Contacts (~Vijay Rekromar... 19.Mar.08)
. . . . Customize policies to force Recent ... (~Anita Asafreez... 31.Jul.08)
. . Two follow-up questions from the ca... (~Fred Dwofanaze... 19.Mar.08)
. . . . AV scanning and startup of full R8 ... (~Pippy Asatoopu... 19.Mar.08)
. . Delay in previewing smtp e-mails (~Samuel Asavelu... 19.Mar.08)
. . Duplicate Sametime tray icons (~Bill Frofreepl... 19.Mar.08)
. . performance degradation on "Local" (~Isaac Quetnute... 19.Mar.08)
. . Scary JVM terminated error window a... (~Bill Frofreepl... 19.Mar.08)
. . . . Currently there is no way to suppre... (~Justin Brekrot... 28.Mar.08)
. . Embedded MIME Render options (~Sanjay Zenhipi... 20.Mar.08)
. . Please explain "Up-port the Outline... (~August Prehipi... 13.Mar.08)
. . . . Linux feature parity (~Autumn Desrebe... 13.Mar.08)
. . . . . . Technote containing info Linux supp... (~Gus Umveluchek... 19.Mar.08)
. . . . Outline Extension feature... (~Justin Brekrot... 19.Mar.08)
. . UAC Support (~Isaac Reboosim... 13.Mar.08)
. . Domino Unified Communications (~Sean Ekasteret... 20.Mar.08)




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